The Utility Customer Service Innovation Awards 2010
The Utility Customer Service Innovation Awards is a scheme developed in order to help us identify best practice in innovative customer service. This naturally includes In home utility services as well as CRM, Billing and other service issues.
The first award was won by Telrock for its novel interactive customer communication services. More information on the first award can be found in the Global Energy Think-Tank Newsletter. The 2010 awards will be revealed in May 2010 and published in our September 2010 edition of The Newsletter.
Would you like to nominate a company? Additional information on the 2010 awards and forthcoming deadlines will appear on this website soon, but in the meantime for More Information please contact: Dr Philip Lewis at: firstname.secondname@vaasaett.com.
13.12.2011
Date: January 26th-27th, 2012
Location: London, United Kingdom More…
12.10.2011
A Capgemini publication in partnership with VaasaETT More…
27.08.2011
An outstanding pre-conference workshop at Metering Europe 2011. Amsterdam 3 October 2011.
Dr Philip E. Lewis at E-Control’s Smart Metering event in Vienna More…
VaasaETT is currently looking to fill 3 kinds of position: affiliated experts; researchers; analysts. If you are interested to know more, please send us an email at vaasaett@vaasaett.com
03.01.2012
To access all the latest data and information, please click here
12.10.2011
ESMIG, the European Smart Metering Industry Group, chose VaasaETT Global Energy Think Tank to conduct the largest comparative study of residential smart-meter enabled feedback and pricing programs ever undertaken. read more …
26.05.2011
Consideration of Alternative Billing Regimes for the Common Nordic End User Market More…
26.05.2011
Metrics and Methodologies for Infrastructures known as Smart-Grids
More…
06.04.2011
European Residential Energy Price Report 2011 reveals shocking differences in European energy prices and their impact on customer loyalty More…
