Archive for the ‘CSI/CRM and Billing’ Category

Status Review of the Implementation of EC Good Practice Guidance for Billing

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  • Added:Thursday, September 16th, 2010
  • Writer(s):ERGEG
  • Publication Date:September 8, 2010
  • Publisher:Council of European Energy Regulators ASBL
  • Abstract:This document (E10-CEM-36-03) is an ERGEG report monitoring the implementation of the Good Practice Guidance for Billing published by the European Commission in 2009. This document seeks to investigate which billing improvements are carried out or envisaged in ERGEG member and observer countries. Furthermore, the status quo of energy billing requirements is covered as are the different approaches countries may have chosen to provide for requirements and guidelines on billing form, content and design.
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Incentive Payments in Time-of-Day Electricity Pricing Experiments: The Arizona Experience

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  • Added:Wednesday, May 12th, 2010
  • Writer(s):Daniel H. Hill, Deborah A. Ott, Lester D. Taylor, and James M. Walker
  • Publication Date:February 1, 1983
  • Publisher:The MIT Press
  • Abstract:The Public Utility Regulatory Policy Act of 1978 (PURPA) required all electric utilities to implement time-of-day (TOD) pricing or else to "show cause" why TOD rates should not be implemented in their service areas. In order to comply with PURPA, electric utilities and public utility commissions have been searching for evidence pertaining to the costs and benefits of TOD pricing in the residential sector. Some of the most relevant evidence on this subject has been generated in the TOD Demonstration Projects sponsored by the former Federal Energy Administration (FEA). I The primary purpose of the present paper is to clarify the record with regard to the incentive payment that was implicit in the Arizona experiment during its first year. Previous studies of the Arizona data (Aigner and Hausman, 1980; Atkinson, 1977; Miedema et al., 1978; and Taylor, 1977) have either ignored this implicit payment or else not properly taken it into account. This has resulted in serious misrepresentations in both the magnitude and direction of the Arizona TOD responses. In the sections that follow, we shall describe in detail the implicit incentive scheme, indicate a way to take it into account, and provide some estimates of time-of-day price elasticities that are free of its confounding effects. While the focus is on the Arizona experiment, the problems analyzed are general and can arise in any field experiment in which incentive schemes play a role.
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Bill Me This Way! – Customer preferences regarding electricity bills in Sweden

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  • Added:Wednesday, May 12th, 2010
  • Writer(s):Kerstin Sernhed, Jurek Pyrko and Juozas Abaravicius
  • Publication Date:Summer 2003
  • Publisher:ECEEE
  • Abstract:The liberalised electricity market in Sweden stresses the fact that the electricity companies must focus on customer satisfaction. Two major customer surveys concentrating on households’ requirements concerning the electricity bill have been carried out in spring 2002. The interest in energy management lies within the fact that the electricity bill can be used as a feedback instrument to influence energy behaviour and the consumer’s awareness of energy usage. What kind of information do households really want on their bills? What do users think of the information they get on the bill today? How frequently do they want the bill to come? What information or which services should be included on the bill regarding content, design, medium and frequency? How important is it whether the bill is based on actual readings of electricity use and not just on preliminary estimates? The experience of Swedish households indicates that the information included in the electricity bill is difficult to understand. Most customers feel that it is important that the bill is based on current readings of electricity usage. The electricity bills are not coming frequently enough to enable the households to relate their usage of electricity to habits and behaviour in everyday life. Historical information on the household’s electricity usage could be added to the information in the bill to make such relations between electricity consumption and habits visible, although there are some limitations due to the format of the bills. The cost of the feedback is also an obstacle since neither the sender of the bill nor the receiver is willing to pay for the information.
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