Archive for the ‘Customer Loyalty and Switching’ Category

World Energy Retail Market Rankings 2008

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Electricity Market Reforms in the Nordic Countries – Historical Evolution and Differences in Customer Choice Behaviour

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  • Added:Sunday, April 18th, 2010
  • Writer(s):Toshio Ariu (CRIEPI), Philip E. Lewis (VaasaETT), Hisanori Goto (CRIEPI), Christophe Dromacque (VaasaETT), Jessica Strömbäck (VaasaETT).
  • Publication Date:2009
  • Publisher:The Central Research Institute of the Electric Power Industry of Japan (CRIEPI)
  • URL:http://criepi.denken.or.jp/en/publications/criepi_report/index.html
  • Abstract:Report jointly written by CRIEPI (The Central Research Institute of the Electric Power Industry of Japan), and VaasaETT, looking at Nordic Customer Switching and Choice Behaviour. In this study, which was based on documentary research and interview surveys, four Nordic countries were targeted to ascertain the circumstances under which these countries introduced retail competition and to uncover the details of the institution of retail competition. The study also compared and evaluated electricity prices and the trends in the number of customers that have switched suppliers following electricity reform. In addition, the study clarified the market strategies of electric power companies in Nordic countries and the changes that took place in their corporate performance. Moreover, based on the findings of a survey conducted after electricity reform in Japan, the study examined the implications that the evaluation of Nordic countries might have for electricity reform in Japan, and from the customer perspective.
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Selvitys sähkö- ja maakaasumarkkinoiden kehityksestä sekä sähkö- ja maakaasumarkkinalakien soveltamisesta saaduista kokemuksista

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  • Added:Monday, March 1st, 2010
  • Writer(s):Philip E. Lewis – Merja Pakkanen – Teemu Närvä – Lotta Hernesniemi Jarmo Partanen – Satu Viljainen – Samuli Honkapuro – Kaisa Tahvanainen – Reijo Jylhä
  • Publication Date:March 2007
  • Publisher:Finnish Ministry of Trade and Industry, ISBN: 978-952-489-103-5, ISSN: 1459-9376
  • Abstract:Tämä tutkimusraportti tarkastelee sähkö- ja maakaasumarkkinalakien vuoden 2005 alussa voimaan tulleiden muutosten vaikutuksia markkinoiden toimintaan ja kehittymiseen, alan toimijoihin sekä hinnoitteluun ja asiakkaiden asemaan. Raportissa yhdistetään aikaisempaan tietoon laajaa uutta empiiristä tutkimusaineistoa, joka on kerätty kevään ja kesän 2006 aikana. Vaikka lakimuutosten vaikutusten yksiselitteistä arviointia ovat vaikeuttaneet tarkastelujakson lyhyys sekä energiamarkkinoilla viime vuosina koetut lakimuutoksia suuremmat muutokset, raportti tarjoaa mielenkiintoisia havaintoja ja selkeitä johtopäätöksiä liittyen sähkö- ja maakaasumarkkinoiden toimintaan ja lakimuutosten vaikutuksiin.
  • Comment(s):A 191 page report, written in Finnish, investigating and analysing the impact of competition, regulatory and legal changes in the Finnish Electricity and Gas markets. A thorough look at retail, distribution and customer consequences in the market following 7 years of full liberalisation/competition and following unbundling. Among many other key findings, reveals some very surprising evidence indicating that unbundling and competition can actually increase prices and margins for utilities.
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