A specialist in customer behaviour, psychology, marketing and strategy within the energy and utilities industry. Formerly head of Marketing Research and Analysis for the UK based retailing subsidiary of Amoco (now BP Amoco) and Seeboard (now Edf) during the onset of competition in the British retail energy market, Dr Lewis was then the founder and chief of the University of Vaasa Energy Markets Group (VaasaEMG) as well as an Assistant Professor of Marketing.
Dr Lewis is now Managing Director of the VaasaETT Global Energy Think Tank in Helsinki. Dr Lewis has conducted energy markets research and consultancy during the past 13 years in over 50 countries for over 330 utilities and other organizations including EDF, Duke Energy, British Gas, Shell, Nokia, BP, ABB, BC Hydro, RWE Npower, EON, Panasonic, NUON, E-Control (Austrian Regulator), CRIEPI (Central Research Institute of the Electric Power Industry of Japan), Landys & Gyr, Union Fenosa-Gas Natural, ADEME / World Energy Council (WEC), DECC (Department of Environment and Climate Change, UK), and Capgemini.
Dr Lewis has also worked extensively at an industry and market-wide level: e.g. he has written thee major benchmarking reports for and consulted to the European Regulators Group for Electricity and Gas (ERGEG); writes in the renowned annual Capgemini European Energy Market Observatory and has evaluated the Nordic energy market and the status and outcome of deregulation in the Finnish electricity industry for the Finnish Ministry of trade and industry and the Finnish Parliament. In the field of customer switching and loyalty, Dr Lewis' World Energy Retail Market Rankings report is the leading authority on customer switching trends around the world, and his definition of customer switching has been adopted as the European norm by the European Union authorities.
Dr Lewis is also on the editorial board of the European Energy Efficiency Journal published by Springer; was founding Chief editor of the Energyforum Global Report; has chaired and co-organized more than 30 high level seminars/conferences in Frankfurt, London, Stockholm, Amsterdam etc. focusing on customer behaviour, retail market liberalization and market competition efficiency as well as related issues, namely smart metering, energy efficiency, demand response and renewable energy; has been a member of the WWF (European Policy Office) Green Power Partnership Advisory Committee, and been on the committees of various large international events e.g. Distribution Europe; European Utility Awards; International Utility CIO of the Year Awards (Metering International/Energy EBiz) and EEM (European Energy Markets) 06 scientific committee He has also been a key-note speaker at the worlds largest metering event: Metering/Billing/CRM Europe 2006, speaking on customer issues. Dr Lewis holds a PhD in Marketing (focus on customer psychology and behaviour) from the University of Edinburgh, Scotland, and developed his graduate marketing expertise in the banking sector with American Express Bank in Frankfurt and National Westminster Bank in London.
Alex Henney studied engineering at the Universities of Bristol, England, and Virginia, USA as a Fulbright Scholar, and studied economics at the London School of Economics. He worked in industry and for McKinsey & Company.
He was a director of London Electricity, and as chairman of the electricity working group of the Centre for Policy Studies published in 1987 "Privatise Power" in which he was the first person in Britain to advocate a competitive restructuring of the British electricity supply industry including a pool as a real time spot market. He has advised governments, utilities, and regulatory agencies in Norway, Sweden, Finland, the Netherlands, Spain, the US, Canada, and Australia on industry restructuring and competitive power systems.
He has completed a number of international multiclient studies, which have looked at the regulation of networks, wholesale power markets, and most recently electricity retail mass markets which included looking at metering.
Judith Ward is an energy policy specialist, an Honorary Fellow at the University of Exeter and Associate Fellow at Warwick Business School. She is an adviser to the UK Business Council for Sustainable Energy and board member of the Institute for European Environment Policy. She spent fourteen years with National Grid until 2004, where her last role was Group Head of Public Affairs. Her early career was spent, inter alia, in policy roles with the House of Commons Environment Select Committee and the national Electricity Consumers’ Council. She has a master’s degree in Energy Resources Management.
Gill Owen is an energy policy consultant and Senior Research Fellow at Warwick Business School. She chairs the Public Utilities Access Forum, is a Non Executive Director of Ofwat, is Deputy Chair of the Government’s Fuel Poverty Advisory Group and a member of the Ofgem Smart Meter Consumer Advisory and Social Action Plan Review Groups. She is a former member of the Competition Commission and former non-executive member of Ofgem’s board. She has a PhD in energy policy.
