UCSRP – The Team

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Writers and Analysts

Dr Philip E. Lewis, CEO, VaasaETT Global Energy Think Tank

Dr Lewis is a leading international specialist within the field of utility customer behaviour and psychology. He has conducted energy markets research and consultancy during the past 12 years in over 50 countries for over 250 organizations. He has also worked extensively at an industry and market-wide level, having for instance written major customer-related reports for the European Regulator’s Group for Electricity and Gas (ERGEG) and cooperated with various governmental and industry representative organizations around the world. Dr Lewis is also on the editorial board of the journal ‘Energy Efficiency’ published by Springer; was founding chief editor of the ‘Energyforum Global Report’; and has chaired and co-organized dozens of high level conferences around the world. He has also for instance been a member of the WWF (European Policy Office) Green Power Partnership Advisory Committee, and been on the committees of various large international events and awards such as Distribution Europe, the European Utility Awards; International Utility CIO of the Year Awards (Metering International/Energy EBiz). He has also been a keynote speaker at the world’s largest metering event: Metering/Billing/CRM Europe, speaking on customer issues.

The definition of customer switching currently applied in Europe by ERGEG and CEER (Council of European Energy Regulators) is essentially a definition developed by Dr Lewis, and Dr Lewis has been chosen to assist CEER in its auditing of European customer switching and churn statistics.

Dr Lewis was formerly head of Marketing Research and Analysis for the UK based retailing subsidiary of what are now BP Amoco and Edf, during the onset of competition in the British retail energy market. Dr Lewis holds a PhD in Marketing from the University of Edinburgh and developed his graduate marketing expertise in the banking sector with American Express Bank in Frankfurt and National Westminster Bank in London.

Sean Brennan, Analyst, VaasaETT Global Energy Think Tank

Sean Brennan is head of data collection for the UCSRP, managing the collection of data from 37 markets on a quarterly basis from more than 50 sources around the world.

Sources and Collaborators

The authors gratefully acknowledge and appreciate all the many people who generously donated time, knowledge and or data to assist the development of this report, including the following:

Please note that many contributors stated a wish not to be named in this report. To those people we also express our sincere appreciation.

We would also like to thank the following organizations for providing or facilitating data and other information that was used for the purpose of compiling this report:

ERAA (Australia), AEMO (Australia), BBC.co.uk, Electricity Authority (New Zealand), ERCOT (Texas), New York State Public Service Commission, Government of Alberta Department of Energy, OFGEM (Great Britain), Energiamarkkinavirasto (Finnish Energy Market Authority), BnetzA (Germany), E-Control (Austria), Energiezaak (Netherlands), CNE (Spain), The Norwegian Water Resources and Energy Directorate (NVE), Statistics Sweden (SCB), Swedish Energy Agency, The Energy Markets Inspectorate (Sweden), Dansk Energi (Denmark), VREG (Flanders), Autorità per l’energia elettrica e il gas (Italy), CRE (France), EDF (France), RAE (Greece), Commission for Energy Regulation – CER – (Ireland), Public Utilities Commission of Latvia –PUC-(Latvia), Energy Regulatory Office of Poland, ANRE (Romania), Energy Agency of the Republic of Slovenia, CWAPE (Wallonia), RUGEL (Brussels), Orkustofnun National Energy Authority (Iceland), Entidade Reguladora dos Serviços Energéticos – ERSE – (Portugal), Institut Luxembourgeois De Regulation (Luxemburg), Energetický regulační úřad – ERU – (Czech Republic), Operátor trhu s elektřinou, a.s. – OTE – (Czech Republic), Central Research Institute of Electric Power Industry of Japan (CRIEPI).